The owner of the Mercedes-Benz GLC was upset because the dealer couldn’t fix the engine error and suggested checking the engine

Recently, an owner of a Mercedes-Ben GLC 300 posted a status line when his car stalled in the middle of the road but the dealer could not fix it and suggested checking the engine.

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According to users, the Mercedes-Ben GLC 300 luxury car being used was purchased new from the manufacturer with a total cost of nearly 3 billion VND and has been in operation for about 1 and a half years with a full maintenance history but is currently in circulation. The engine suddenly died in the middle of the road on August 17, 2022 and had to be towed to the genuine dealer.

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After handing over to the official Haxaco Hanoi dealer for a quick check using an error reader, the technician checked the spark plugs and combustion chamber pressure and discovered that engine numbers 2 and 3 showed signs of leakage. When performing an endoscopy inside machines No. 2 and 3, it was discovered that cylinder No. 2 had signs of engine oil at the top of the piston.

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In the working minutes, Haxaco Hanoi dealer also clearly recorded the signs of the above incident, and reported the results to Mercedes-Benz Vietnam (MBV) to request further support. MBV then requested to remove the engine’s engine to check the cause of the pressure drop in the combustion chamber.

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However, on the user side, they do not agree with that because removing the engine will cause the car to lose value, while the car is still within the warranty period, the engine shows no signs of damage caused by the user. operating, and at the same time has enough genuine maintenance history. According to the car owner, with the above factors, it should be replaced, not just repaired. Previously, the car owner was also frustrated when during the meeting there was only talk without documents, only suggesting that the customer sign a consent form to turn on the engine, and only when the situation got tough did he submit an official letter to answer the reason for wanting to turn on the engine. check.

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Currently, there is no new information from the company’s side, the information mainly comes from users and network community. According to some people, opening the engine to check, detect and handle errors is normal at the present time, others believe that rebuilding the engine will lose the value of the car and make it difficult to liquidate like the original car. .

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